A

Annual Plans: What's Included and How They Work

Annual plans replace per-diagnosis credit counting with a flat yearly fee. You pay once, you...

Acceptable Use Policy

Loupely is a diagnostic tool for websites you have authorization to test. That means your...

Account Security and the Magic Link

No password means there's no password to steal. Loupely uses magic link authentication for every sign-in....

Authentication and Session Failures

Authentication failures that don't look like authentication failures When an authentication or session problem hits a...

B

Browser-Only Mode

What browser-only mode is Loupely operates in browser-only mode when the Chrome extension is installed but...

C

Contact and Legal Notices

Loupely routes contact through specific addresses so requests reach the right person. General support: support@useloupely.com. Account...

Copyright Notice

The Loupely Chrome extension, the Loupely WordPress plugin, the diagnostic model, the correlation rules, and...

Chrome Extension Permissions Explained

When you install the Loupely Chrome extension, Chrome displays a list of permissions the extension...

Credit Purchase History and Balance Discrepancies

Your credit history is in the account dashboard at useloupely.com, under Account, then Credits and...

Changing the Email Address on Your Account

Email address changes aren't self-service. Your email address is the identifier that connects everything: the...

Correlation Rules: How Loupely Connects Browser and Server Signals

What correlation rules are Loupely captures 2 separate streams of diagnostic data for every session: browser-side...

Cron Failures and Scheduled Event Problems

What WordPress cron is and why it matters WordPress runs a scheduling system called WP-Cron that...

Cancelling a Plan

You can cancel your Loupely plan at any time. Cancellation stops the automatic renewal at...

Cross-Signal Correlation: What It Is and Why It Matters

Why looking at either side alone isn't enough Most WordPress debugging starts from 1 signal. You...

Connecting the Extension to Your WordPress Site

What this step doesInstalling the Chrome extension and the WordPress plugin separately isn't enough on...

Creating Your Account

Just an email address. That's all you need to start. There's no form beyond that, no...

Choosing the Right Plan

Three questions narrow this down quickly. First: do you already know you'll be diagnosing WordPress problems...

D

Data Retention: How Long We Keep Your Data

Account data (email address, credit balance, purchase history, plan status): retained for the life of...

DMCA Policy

The DMCA is a US copyright law that gives copyright holders a formal process to...

Diagnose WordPress Plugin Conflicts the Right Way

The standard advice for a plugin conflict is to deactivate all plugins and reactivate them...

Diagnosis Is Running But Never Completes

What this looks like You click Run Diagnosis in the Loupely popup, the loading state starts,...

Deleting Your Account

Account deletion is permanent. There's no recovery path and no undo. When you delete your account,...

E

Email Delivery Events

Why WordPress email failures are hard to diagnose without the right tools When a WordPress site...

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