Loupely routes contact through specific addresses so requests reach the right person.
General support: support@useloupely.com. Account questions, billing issues, product questions, troubleshooting, refund requests.
Privacy and data rights: privacy@useloupely.com. Data access requests, account deletion, GDPR and CCPA rights, anything related to your personal data.
Security: security@useloupely.com. Reporting a security vulnerability in Loupely, the Loupely Lens extension, or associated infrastructure. See Reporting a Security Vulnerability for what to include.
Legal: legal@useloupely.com. DMCA notices, intellectual property questions, dispute notices, legal process requests.
Support requests aim for a response within 2 business days. Privacy rights requests are handled within 30 days. Security reports are acknowledged within 48 hours.